Shipping policy
New Zealand
Standard Shipping - NZ Post
- 1 - 3 Business days
- Free Shipping for Subscription Orders
- Free Shipping for orders over $89 NZD
- Flat fee of $6.90 NZD for 'One-Time Purchase' under $89 NZD
Australia
Standard - NZ Post
- 5 - 15 Business days
- Free Shipping for Subscription Orders
- Free Shipping for orders over $89 NZD
- Flat fee of $8 NZD for 'One-Time Purchase' under $89 NZD
USA
Standard - NZ Post
- 5 - 30 Business days
- Flat fee of $45 NZD (includes taxes and duties)
Rest of World
Standard Shipping
- 10 - 30 Business days
- Flat fee of $28 NZD
If you haven't received your order within the delivery time frame, contact us with your order number. We will contact the shipping service provider for you.
We do not take any liability for goods lost in transit outside of New Zealand.
Import Duties & Customs
Import duties and customs may be charged once the order reaches its destination country. Customs and import duties vary between different countries. The recipient of the order must pay these charges. No refund will be issued for returns resulting from unpaid duties or customs.
It is the buyers responsibility to ensure the goods purchased on this website are not prohibited or restricted in the country they are being delivered. No refund will be issued for returns or destruction of the goods resulting from restriction or prohibition of the goods.